SMSEAGLE – HARDWARE SMS GATEWAY

 

SMSEagle is a professional hardware SMS gateway for sending and receiving SMS messages in an automated manner. The device is designed with focus on reliability and stability. It has a Linux on-board, modern responsive web-interface, database back-end, and built-in GSM modem with watchdog mechanisms.

Thank to built-in GSM modem, SMS messages are sent/received directly to/from GSM network without using any external 3rd party solutions. The device is equipped with external antenna with 3.5dBi gain – important especially in poor signal reception conditions (eg. Server rooms). SMSEagle has a built-in SQL database for secure storage of messages. Built-in SNMP agent allows to constantly monitor performance of the SMSEagle. The device has a range of built-in plugins that enable additional functionalities and easy to use HTTP API for integration with external applications.

Main Features

  • Sending & Receiving SMS (managing messages with Inbox, Outbox, Sent Items)
  • Sending to single users or groups of users
  • Sending SMS at specified date and time (SMS scheduling)
  • Smartphone-like conversation mode (messages are nicely grouped by phone number). You can easily track history of what you send and receive to each user
  • Support of different message types (normal SMS/multipart SMS/flash SMS/binary SMS/USSD-code/WAP Push link)
  • Message templates
  • Phonebook (single users, groups)
  • Import of contacts from CSV file
  • Monitoring services (eg Web server, Mail server) and sms alerting
  • Auto-reply to incoming SMS
  • Email to SMS forwarding
  • SMS to Email forwarding
  • Periodic SMS to send SMS messages at a desired time interval
  • Shift management to assign Phonebook contacts to working shifts
  • Forward incoming SMS to remote script (callback URL)
  • Digital input and output controlled via SMS
  • Temperature & humidity SMS alerts 
  • Multiuser support (each user has access to a private Inbox, Outbox, Sent Items)
  • Unicode support (support of national characters)
  • Multipart SMS message support
  • HTTP API for sending SMS from external applications & systems
  • Multilanguage (English, German, Polish) web-interface
  • NTP client installed
  • SNMP agent installed
  • Built-in Apache2 web server
  • Built-in PostgreSQL database server
  • Built-in Postfix email server
  • Modern responsive interface
  • HTTPS support
  • Support for delivery reports
  • Watchdog mechanisms for 3G modem (automatic modem health control) 
  • Watchdog mechanisms for 4G modem (automatic modem health control) 
  • Failover support (HA cluster of 2 devices possible)
  • LTE Cat. 11 high-speed data rates of up to 600 Mbps download and 75 Mbps upload (can be disabled/enabled)

SMSEagle can be integrated with any Network Monitoring Systems such as Nagios to send SMS directly from GSM network in case of a mail server or network failure.

You will receive the following items when you purchase SMSEagle models NXS-9700 3G , NXS-9750 3G (Dual Modem), NXS-9700 4G, NXS-9750 4G (Dual Modem), SMSEagle MHD-8100 3G, SMSEagle MHD-8100 4G

 

NXS-9700 3G

 

 

  • SMSEagle hardware SMS gateway
  • SIM card slot standard 1x SIM card (mini)
  • Omnidirectional 3.5dBi GSM antenna
  • AC/DC Adapter (input voltage: 100-240V)
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

NXS-9750 3G (Dual Modem)

 

 

  • SMSEagle hardware SMS gateway
  • SIM card slots standard 2x SIM card (mini)
  • Omnidirectional 3.5dBi GSM antenna
  • AC/DC Adapter (input voltage: 100-240V)
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

NXS-9700 4G

 

 

  • SMSEagle hardware SMS gateway
  • Omnidirectional 2dBi UMTS/LTE antenna
  • AC/DC Adapter (input voltage: 100-240V)
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

NXS-9750 4G (Dual Modem)

 

 

  • SMSEagle hardware SMS gateway
  • Omnidirectional 2dBi GSM antenna
  • AC/DC Adapter (input voltage: 100-240V)
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

SMSEagle MHD-8100 3G

 

 

  • SMSEagle hardware SMS gateway
  • 8x Omnidirectional 2dBi 3G antenna
  • AC Adapter (input voltage: 100-240V)
  • Rack Mounting Brackets
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

SMSEagle MHD-8100 4G

 

 

  • SMSEagle hardware SMS gateway
  • 8x Omnidirectional 2dBi LTE antenna
  • AC Adapter (input voltage: 100-240V)
  • Rack Mounting Brackets
  • Quick-start guide
  • 12-month warranty
  • Access to free software upgrades within warranty period

ACCESSORIES

Antenna GSM/UMTS 9 dBi

Antenna GSM/UMTS Quad-band suitable for places with low GSM/3G signal reception

Antenna UMTS/LTE 5 dBi

Antenna 3G/LTE 5dBi

Omnidirectional GSM/UMTS/LTE antenna suitable for places with low GSM/3G/4G signal reception

PoE Splitter

 

  • Allows to power SMSEagle devices via PoE
  • IEEE 802.3af compliant
  • Gigabit speed support
  • Plug-and-Play, requires no configuration
  • Includes extra power cable suited for SMSEagle devices

Voice modem 3G (replacement)

3G modem with a call function for NXS-97XX-3G line of devices. The modem enables call feature available since software version 3.2. This feature allows to make a dummy call (disconnected after x seconds) to a desired phone number. Dummy call can be used as SMS follow-up to notify about important incidents/alerts within your system. 

Voice modem 4G (upgrade)

4G modem upgrade with a call function for NXS-97XX-4G line of devices. The modem upgrade enables call feature available since software version 3.2. This feature allows to make a dummy call (disconnected after x seconds) to a desired phone number. Dummy call can be used as SMS follow-up to notify about important incidents/alerts within your system.

3G to 4G module replacement 

Replacement service for NXS-97xx-3G family of devices. Includes replacement of 3G radio module to 4G radio module with global coverage.

PREMIUM SUPPORT

Post-warranty support care pack (1 year)

 

Support Service
Basic SLA:5×9 Business Day*
Software updatesYes
Web supportYes
Email supportYes
Telephone supportYes
Remote connection supportYes
Access to Support Center KnowledgebaseYes
Commited Response time to Priority-1 issues** 2H
Commited Response time to Priority-2 issues**8H
Commited Response time to Priority-3 issues**24H

Business Day hours

Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.

Priority Levels

The priority level of the submitted ticket is used to determine the response time guarantee.

PRIORITY-1: BUSINESS CRITICAL

Represents a device completely not usable or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.

PRIORITY-2: DEGRADED USABILITY

Includes intermittent issues with devices stability and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.

PRIORITY-3: GENERAL ISSUE

Includes product questions, feature requests and development issues.

All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.

If the priority level is not set by the customer, the ticket will default to Priority 2.

 

Post-warranty support care pack (2 year)

 

Support Service
Basic SLA:5×9 Business Day*
Software updatesYes
Web supportYes
Email supportYes
Telephone supportYes
Remote connection supportYes
Access to Support Center KnowledgebaseYes
Commited Response time to Priority-1 issues** 2H
Commited Response time to Priority-2 issues**8H
Commited Response time to Priority-3 issues**24H

Business Day hours

Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.

Priority Levels

The priority level of the submitted ticket is used to determine the response time guarantee.

PRIORITY-1: BUSINESS CRITICAL

Represents a device completely not usable or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.

PRIORITY-2: DEGRADED USABILITY

Includes intermittent issues with devices stability and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.

PRIORITY-3: GENERAL ISSUE

Includes product questions, feature requests and development issues.

All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.

If the priority level is not set by the customer, the ticket will default to Priority 2.

 

Post-warranty support care pack (3 year)

 

Support Service
Basic SLA:5×9 Business Day*
Software updatesYes
Web supportYes
Email supportYes
Telephone supportYes
Remote connection supportYes
Access to Support Center KnowledgebaseYes
Commited Response time to Priority-1 issues** 2H
Commited Response time to Priority-2 issues**8H
Commited Response time to Priority-3 issues**24H

Business Day hours

Business hours cover Monday through Friday, 8:00 AM GMT+1 to 5:00 PM GMT+1, excluding major PL holidays.

Priority Levels

The priority level of the submitted ticket is used to determine the response time guarantee.

PRIORITY-1: BUSINESS CRITICAL

Represents a device completely not usable or a significant feature that is completely unavailable, and no workaround exists. Does not include development issues or problems in staging environments.

PRIORITY-2: DEGRADED USABILITY

Includes intermittent issues with devices stability and reduced quality of service. A workaround may be available. Does not include development issues or problems in staging environments.

PRIORITY-3: GENERAL ISSUE

Includes product questions, feature requests and development issues.

All customers may set the priority level of a ticket. However, SMSEagle Support reserves the right to reclassify the priority level at any time if we reasonably believe the classification is incorrect. Reclassifications are almost exclusively used in situations where a ticket is submitted as Priority 1, but the situation contradicts the Priority 1 definition – usually a non-production setup issue, or how-to question. SMSEagle support team members may also increase the priority level if the situation is deemed to be more urgent than originally reported.

If the priority level is not set by the customer, the ticket will default to Priority 2.